Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the VenueVows platform, website, and services (collectively, "Services") operated by VenueVows Ltd, a company registered in England and Wales.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

VenueVows is a digital platform that connects couples planning weddings with wedding venues across the United Kingdom. Our Services include:

• A marketplace where couples can post wedding requirements
• A bidding system allowing venues to propose wedding packages
• Communication tools for couples and venues to interact
• Payment processing for venue subscription fees and bid submissions
• Venue profile and portfolio management

3. Platform Role and Limitations

3.1 Our Role as a Platform

VenueVows acts solely as an intermediary platform connecting couples with venues. We are not:

• A party to any agreements between couples and venues
• Responsible for the quality, safety, or legality of venue services
• A wedding planning service or venue booking agent
• Liable for venue performance or service delivery

3.2 Limitation of Liability

To the fullest extent permitted by law, VenueVows shall not be liable for:

• Any direct, indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Venue cancellations, no-shows, or failure to provide services
• Disputes between couples and venues
• Any actions or omissions by venues or couples using the platform

Our total liability shall not exceed the fees paid by you to VenueVows in the 12 months preceding the claim.

4. User Responsibilities

4.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

4.2 Accurate Information

You agree to:

• Provide accurate, current, and complete information
• Update your information promptly when it changes
• Not impersonate others or provide false information

4.3 Prohibited Uses

You must not:

• Use the platform for illegal or fraudulent activities
• Harass, abuse, or harm other users
• Attempt to gain unauthorised access to our systems
• Upload malicious software or spam content
• Violate any applicable laws or regulations
• Use automated systems to scrape or harvest data

5. Venue-Specific Terms

5.1 Venue Obligations

Venues using our platform agree to:

• Provide accurate information about their services and pricing
• Respond to wedding requests in a timely manner
• Hold valid licences and insurance required for their business
• Comply with all applicable health, safety, and licensing requirements
• Handle customer data in accordance with GDPR and data protection laws

5.2 Bidding Fees

Venues pay a fee equal to 1% of the couple's stated budget to submit a bid. This fee is non-refundable and is charged regardless of whether the bid is successful.

5.3 Venue Performance

We may monitor venue response times and customer feedback. Consistently poor performance may result in reduced visibility or account suspension.

6. Couple-Specific Terms

6.1 Free Service

Our platform is free for couples to use. Couples are not charged any fees for posting wedding requests or receiving bids.

6.2 Due Diligence

Couples are responsible for conducting their own due diligence on venues, including:

• Verifying venue credentials and licensing
• Reviewing contracts and terms before booking
• Conducting site visits and inspections
• Confirming availability and pricing details

7. Payment Terms

7.1 Payment Processing

Payments are processed through Stripe, a third-party payment processor. By making payments, you agree to Stripe's terms of service.

7.2 Refund Policy

• Bidding fees are non-refundable once submitted
• Subscription fees may be refunded on a pro-rata basis for unused periods
• Refund requests must be made within 30 days of the charge

7.3 Price Changes

We may change our pricing with 30 days' notice. Price changes will not affect existing commitments.

8. Intellectual Property

The VenueVows platform, including its design, code, logos, and content, is owned by VenueVows Ltd and protected by intellectual property laws.

Users retain ownership of content they upload but grant us a licence to use it for platform operations.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

10. Dispute Resolution

10.1 Platform Disputes

For disputes with VenueVows, we encourage you to contact us first at support@venuevows.co.uk to resolve the matter informally.

10.2 User-to-User Disputes

VenueVows is not responsible for resolving disputes between couples and venues. We may provide assistance by facilitating communication, but users must resolve disputes directly.

10.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Account Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Unused subscription fees may be refunded on a pro-rata basis.

11.2 Termination by Us

We may terminate or suspend accounts for:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abuse of other users

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days in advance. Continued use of the platform after changes take effect constitutes acceptance of the new Terms.

13. Contact Information