1. Who We Are
VenueVows is a UK-based wedding venue bidding platform operated by VenueVows Ltd. We connect couples planning their weddings with wedding venues across the United Kingdom.
Data Controller: VenueVows Ltd
Contact: privacy@venuevows.co.uk
2. Information We Collect
2.1 Information You Provide
- For Couples: Name, email address, phone number, partner names, wedding date, estimated budget, guest count, and preferred location
- For Venues: Venue name, contact name, email address, phone number, location, capacity, and venue description
- Account Information: When you create an account, we collect login credentials and profile information
- Communications: Messages sent through our platform between couples and venues
2.2 Information We Collect Automatically
- Usage data (pages visited, time spent, clicks)
- Device information (browser type, device type, operating system)
- IP address and general location
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Lawful Basis for Processing
We process your personal data based on:
- Consent: When you register interest or opt-in to communications
- Contract: To provide our platform services
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with UK laws and regulations
3.2 Purposes of Processing
- Connecting couples with suitable wedding venues
- Facilitating communication between couples and venues
- Processing payments and managing venue subscriptions
- Sending service updates and launch notifications
- Improving our platform and user experience
- Preventing fraud and ensuring platform security
4. Sharing Your Information
We may share your information with:
- Between Users: Couples and venues can see each other's relevant contact and requirement information
- Service Providers: Email providers (SendGrid), payment processors (Stripe), hosting providers
- Legal Requirements: When required by law, court order, or to protect our rights
We never sell your personal data to third parties.
5. Data Retention
- Interest Registrations: Retained until you request deletion or until we launch (whichever is later)
- User Accounts: Retained while your account is active, plus 7 years for financial records
- Communications: Retained for the duration of the relationship plus 1 year
- Marketing Consent: Until you withdraw consent or unsubscribe
6. Your Rights Under GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time (does not affect prior processing)
To exercise these rights, contact us at privacy@venuevows.co.uk
7. Data Security
We implement appropriate technical and organisational measures to protect your data:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security monitoring and updates
- Staff training on data protection
- Incident response procedures
8. International Transfers
Your data may be processed by service providers outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK Information Commissioner's Office.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential site functionality
- Analytics and performance monitoring
- Personalisation and user preferences
You can manage your cookie preferences through your browser settings. Some features may not work if you disable cookies.
10. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.
11. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of material changes by email or through our platform. The date of the last update is shown at the top of this policy.
12. Contact Us
If you have questions about this privacy policy or our data practices:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk